diva11 Privacy Policy — Our Commitment to Protecting Your Data
This document fully explains how diva11 collects, uses, stores, and protects users' personal data. We are committed to managing your information in a transparent, secure manner that is consistent with applicable data protection principles.
1Data We Collect
When you register and use the diva11 service, we collect several categories of data necessary for platform operations. This data includes account information such as your full name, email address, phone number, and date of birth that you provide during the registration process. All of this information is required to verify your identity and ensure that only eligible users can access the service.
We also collect technical data from the device and browser you use, including your IP address, device type, operating system, browser version, and session data. This information is used to detect unusual activity, optimize platform performance, and ensure a consistent experience across all user devices.
In the context of financial transactions, diva11 records relevant payment information such as the method used (bank transfer, GoPay, OVO, or other methods in IDR), transaction amount, and verification status. We do not directly store credit card numbers or sensitive payment data — that process is handled by certified payment service providers.
Platform usage data is also collected, including pages visited, game categories accessed, session duration, and general interaction patterns. This information is anonymized at the analytics level and is used solely to improve service quality.
2How Your Data Is Used
Data collected by diva11 is used exclusively for operational purposes and to improve the platform's service. Primary purposes include: verifying user identity during registration and login, processing deposit and withdrawal transactions in Indonesian Rupiah (IDR), and sending account-related notifications such as transaction confirmations or security alerts.
We use data to detect and prevent fraudulent activity, money laundering, or platform abuse. Usage pattern analysis helps us identify potential security issues before they affect other users. This is part of our commitment to a safe platform environment.
Data is also used to personalize the user experience — such as displaying relevant categories based on access history — as well as for customer service communication when you contact our support team. diva11 does not use your personal data for third-party marketing purposes without your explicit consent.
3& Cookies and Session Tracking
diva11 uses cookies and similar browser storage technologies to enhance platform functionality. Session cookies are used to maintain your login status during an active session, so you do not need to re-enter your credentials every time you navigate to a new page. These cookies are temporary and will be deleted automatically when the browser is closed.
Preference cookies store certain settings such as display language and interface preferences, allowing the platform to remember the configuration you have set. The analytics cookies we use are anonymous and only measure technical performance metrics such as page load times and interaction success rates.
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality, particularly features that require active authentication.
4& Data Storage & Security
All diva11 user data is stored on server infrastructure protected with industry-standard encryption. The connection between your browser or device and the platform's servers uses the HTTPS protocol with SSL/TLS certificates, ensuring that all transmitted data — including login credentials and transaction details — cannot be read by unauthorized parties during transmission.
Sensitive data such as passwords is stored in an irreversible hash format. This means that even the internal technical team at diva11 does not have access to your original password. If you forget your password, the reset process is carried out through multi-layer identity verification, not by displaying the stored password.
We enforce strict internal access controls — only team members with verified operational need can access user data. All such access is logged and monitored on a regular basis as part of our internal security audits. User data that is no longer needed is deleted in accordance with our established retention schedule.
5Sharing Data with Third Parties
diva11 does not sell, rent, or trade users' personal data to third parties for commercial or marketing purposes. Your data is not used for third-party advertising profiles and will not be shared with advertisers or data brokers under any circumstances.
We work with certain technical service providers that support platform operations, such as payment service providers, identity verification systems, and cloud infrastructure. These providers only receive the data strictly necessary to carry out their specific functions and are bound by strict confidentiality agreements with diva11.
In situations required by law — such as a valid request from Indonesian law enforcement authorities or a court order — diva11 may be required to disclose certain information. In such cases, we will disclose the minimum amount of data legally required and, where possible, will notify the affected user.
6Your Rights Over Personal Data
As a diva11 user, you have a number of rights regarding the personal data we manage. The right of access allows you to request a copy of the personal data we hold about you. This request can be submitted through our support team and will be processed within a reasonable timeframe in line with our operational capacity.
The right of rectification gives you the ability to update or correct inaccurate information. Most basic profile information can be updated directly through your account settings page. For changes to more sensitive identity data such as your legal name or verification information, an additional process may be required.
The right to erasure allows you to request that your personal data be deleted from our systems, with the understanding that some data may need to be retained for a certain period due to applicable legal obligations or financial audits. Account closure requests can be submitted through the support team, and we will process the deletion of data that can be removed in accordance with our retention policy.
To exercise any of the rights above or to ask privacy-related questions, you can reach us at [email protected]. Our team is also available through the FAQ for general questions about managing your account data.
Last updated: 2024. This version supersedes all previous versions of the privacy policy.
Have Questions About Your Data?
The diva11 team is ready to help with questions about the privacy policy, data access rights, or account management. Visit the FAQ page or log in to your account to manage your privacy preferences directly.